B2B Use Case · Worldwide · English
Clinic appointment booking. by voice
Patient calls the clinic. AI checks doctor availability, books the appointment slot, sends a reminder, and creates the patient record in the CRM. all in one call.
Live walkthrough. exactly what happens
ENEN
⚙️ Patient calls Lakeside Clinic. AI loads clinic profile, doctor availability, CRM credentials.
🤖 AI
Hello! Thank you for calling Lakeside Clinic. I'm Kayla, your virtual assistant. How can I help you today?👤 Customer
I would like an appointment with Dr. Reed next week.⚙️ Language: English. Intent: Appointment booking to doctor: Dr. Reed to date: next week.
🤖 AI
Of course! Let me check Dr. Reed's availability next week.⚙️ Knowledge base / calendar: Dr. Reed available Monday 10am, Wednesday 3pm, Friday 11am next week.
🤖 AI
I have Monday at 10am, Wednesday at 3pm, or Friday at 11am. Which works best for you?👤 Customer
Wednesday afternoon works.⚙️ Appointment created: Wednesday 3pm, Dr. Reed. Patient record created in CRM with phone number. SMS reminder scheduled.
🤖 AI
Confirmed for Wednesday at 3pm! Your appointment ID is C-0441. A reminder text will arrive 2 hours before. Have a great day!Before Altoka
Clinic phone line always busy during peak hours
- Receptionist can only handle one call at a time. others ring out.
- Appointment no-shows without reminders. wasted doctor time.
- Multilingual patients underserved by English-only staff.
With Altoka
24/7 appointment booking in any language
- Books appointments in English, Spanish, French and 40+ other languages.
- Automatic SMS reminder sent before the appointment.
- Patient record created in CRM with call details and booking.
Step-by-step. what really happens
1Call answered
What happens
AI greets in English, detects the patient language, and switches.
Background system
Voice AI detects the language. Clinic profile loaded.
2Availability checked
What happens
Doctor's available slots for next week retrieved.
Background system
CRM/calendar API: GET availability for Doctor ID, next 7 days.
3Slots offered
What happens
3 available slots offered to the patient.
Background system
Voice agent reads available times. Waits for patient choice.
4Slot confirmed
What happens
Wednesday 3pm selected and confirmed with patient.
Background system
Patient confirms verbally. AI acknowledges.
5Booking created
What happens
Appointment ID generated, patient record created in CRM.
Background system
CRM API: POST /appointments. Patient record linked by phone number.
6SMS reminder
What happens
Reminder SMS scheduled 2 hours before appointment.
Background system
Twilio scheduled SMS: appointment time, doctor name, clinic address.
Measured results
40+
Languages
−35%
No-shows
Yes
24/7 booking