We want you to be happy with Altoka. Here is how refunds and cancellations work.
Free tier
Our B2C Free plan never charges you. No refund needed.
Monthly plans
Cancel any time from Billing settings. You keep access until the end of the current billing period. We do not pro-rate partial months.
Annual plans
Within 14 days of purchase, we refund 100%. After 14 days, no refund. but you keep access until period end.
Usage fees
Metered usage (call minutes, AI actions) is billed in arrears and is non-refundable once consumed.
Enterprise
Refunds are governed by your signed Master Service Agreement.
How to request a refund
Email billing@altoka.com from your account email. We process valid requests within 7 business days.