B2B Use Case · Worldwide · English
Restaurant reservation. HubSpot auto-booking
Customer calls to book a table. AI captures name, date, time, party size. creates HubSpot contact and deal instantly, sends SMS confirmation. Manager opens HubSpot: Saturday bookings already populated.
Live walkthrough. exactly what happens
ENEN
⚙️ Sarah Johnson calls Spice Route Restaurant, NJ. AI loads: Spice Route profile, HubSpot credentials, menu FAQ.
🤖 AI
Hello! Thank you for calling Spice Route. I'm Priya, your virtual assistant. How can I help you today?👤 Customer
Hi, I'd like to book a table for 4 people this Saturday at 7pm.⚙️ Language: English. Intent: Table Reservation to party: 4, date: Saturday, time: 7pm. Knowledge base: Saturday 7pm available.
🤖 AI
Absolutely! Saturday at 7pm for 4 sounds great. May I get your name and phone number for the reservation?👤 Customer
Sure, it's Sarah Johnson, 609-555-0182.⚙️ HubSpot API: Search contact Sarah Johnson 609-555-0182. not found. Create contact: {name, phone}. ID: HS-29341.
⚙️ HubSpot API: Create deal. 'Reservation. Sarah Johnson, 4 pax, Sat 19 Apr, 7pm'. Stage: Confirmed. Linked to HS-29341.
🤖 AI
Perfect, Sarah! Your table for 4 is confirmed for Saturday, April 19th at 7pm. Is there anything else. perhaps about our menu?👤 Customer
Do you have vegetarian options?⚙️ Knowledge base queried: vegetarian menu. Top items: Margherita Pizza, Veggie Pasta, Garden Salad, Mushroom Risotto. 40% of menu vegetarian.
🤖 AI
Absolutely! Our Margherita Pizza and Veggie Pasta are customer favorites. You'll be very well looked after!⚙️ HubSpot deal note updated: 'Customer interested in vegetarian options.' SMS to Sarah: 'Spice Route: Table confirmed, 4 guests, Sat 19 Apr at 7pm.'
Before Altoka
Missed reservation calls = lost revenue
- Phone rings while staff are serving. calls go unanswered.
- Bookings on paper never make it into the CRM.
- No automated SMS confirmation to more no-shows.
With Altoka
Always-on host, fully synced to HubSpot
- Picks up 24/7 in any language. English, Spanish, French and more.
- HubSpot contact + deal created automatically during the call.
- SMS confirmation sent instantly. Manager reviews dashboard. done.
Step-by-step. what really happens
1Call answered
What happens
AI greets in English as 'Priya, virtual assistant'.
Background system
call connects. Client AI profile loaded for Spice Route.
2Details captured
What happens
Party size, date, time collected conversationally.
Background system
Voice AI intent: reservation to extracts party, date, time.
3Name collected
What happens
AI asks for name and phone number politely.
Background system
Details needed for HubSpot contact creation.
4Contact created
What happens
HubSpot searched first. New contact Sarah Johnson created.
Background system
HubSpot API: search to not found to POST /contacts with name + phone.
5Deal created
What happens
Reservation deal created in HubSpot with all details.
Background system
HubSpot POST /deals. party, date, time, stage: Confirmed, linked to contact.
6Menu answered
What happens
Vegetarian query answered from knowledge base.
Background system
Knowledge base search: vegetarian. Top results returned and spoken.
7SMS sent
What happens
Confirmation SMS sent to Sarah automatically.
Background system
SMS system: booking details and restaurant name.
Measured results
2 auto
HubSpot API calls
−41%
No-shows
100%
Calls captured