All the US & worldwide use cases
TELECOMZendesk🌎 the US & worldwide
ISP and broadband support
AI picks up outage calls, raises priority tickets and books a technician in the caller's language.
The problem
Internet outages spike call volume by 4x during peak times. Customer service teams cannot scale fast enough, so customers wait on hold and churn.
What customers actually say
Real phrases the AI hears on calls in the US & worldwide.
SPANISH
"Mi internet no funciona desde esta mañana"
ENGLISH
"My broadband is down since this morning"
FRENCH
"Mon internet ne marche pas"
What the AI does on every call
Configured by you, executed in real time.
- 1Greet in English, switch to caller's language
- 2Detect the issue: outage, slow speed, billing, new connection
- 3Look up account by phone in Zendesk
- 4Check if there is a known outage in that area
- 5Create a Zendesk ticket with priority High and category Outage
- 6Confirm a technician slot to the customer
- 7Send SMS confirmation
Typical results we see
1m 40s
Average call time
Up to 60
Calls handled per hour
4.6 / 5
Customer satisfaction
See ISP and broadband support live.
We will set up this exact workflow on a demo call, with your CRM, your numbers, your playbook.