Altoka
All the US & worldwide use cases
RETAILFreshdesk🌎 the US & worldwide

E-commerce and retail support

Order tracking, returns and refunds handled without the IVR maze. Only the tricky calls reach a human.

The problem

Order support tickets pile up. Email replies take a day. Customers call instead, support team is overwhelmed, NPS drops.

What customers actually say

Real phrases the AI hears on calls in the US & worldwide.

SPANISH

"¿Dónde está mi pedido? Número 12345"

GERMAN

"Meine Bestellung ist noch nicht angekommen"

ENGLISH

"I want to return this item, the size is wrong"

What the AI does on every call

Configured by you, executed in real time.

  1. 1Identify caller by phone, pull recent orders
  2. 2Detect intent: status, return, refund, exchange
  3. 3Read back order status from the warehouse system
  4. 4For returns, generate a return label and SMS it
  5. 5Create a Freshdesk ticket for any unresolved case
  6. 6Tag the ticket with intent for analytics

Typical results we see

71%
Self-service rate
Down 65%
Average resolution time
Down 80%
Cost per call

See E-commerce and retail support live.

We will set up this exact workflow on a demo call, with your CRM, your numbers, your playbook.

Book a demoOther the US & worldwide use cases