All integrations
🌎 Available in the US & worldwide
Altoka + Zendesk
AI fills the ticket queue while your team sleeps.
Setup in five steps
- 1Log into your Zendesk admin panel
- 2Generate an API token from Settings, then API
- 3Paste the token into Altoka integration setup
- 4Map your AI actions to ticket fields and groups
- 5Test with one live call. Done.
What AI does inside Zendesk
Create a ticket on a complaint
POST /api/v2/ticketsCustomer says internet is down. AI creates a High priority ticket with category Outage.
Update on customer callback
PATCH /api/v2/tickets/:idCustomer rings back. AI finds the open ticket and adds a note from this call.
Look up customer by phone
GET /api/v2/users/searchCaller asks about their bill. AI matches the phone, reads back the account balance.
Assign to a group or agent
PATCH /api/v2/tickets/:idEscalation needed. AI assigns the ticket to the Senior Support group and adds a transcript note.
Best for
Mid-size and enterprise support teams. ISPs, SaaS support, ecommerce support.
Pricing
Use your existing Zendesk seat. No extra Zendesk cost from Altoka.
Live with Zendesk in one demo call.
Twenty minutes. Bring your API key and one example workflow. Leave with a working pilot.