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🌎 Available in the US & worldwide
Altoka + Freshdesk
Ticket queue plus knowledge base answers, by phone.
Setup in five steps
- 1Get your Freshdesk API key from profile settings
- 2Paste it into Altoka integration setup
- 3Map ticket types and priorities
- 4Connect the knowledge base for FAQ answers
- 5Done. Start taking calls.
What AI does inside Freshdesk
Create a ticket
POST /api/v2/ticketsCaller reports an issue. AI creates a Freshdesk ticket with the right type and priority.
Look up tickets by phone
GET /api/v2/search/ticketsCaller asks about an existing ticket. AI finds it by phone and reads back the status.
Pull FAQ answer from knowledge base
GET /api/v2/solutions/articles/searchCaller asks how to reset a router. AI pulls the answer from your Freshdesk knowledge base.
Assign to an agent group
PATCH /api/v2/tickets/:idAI assigns the ticket to the right group based on issue category.
Best for
Ecommerce, fintech, growing support teams.
Pricing
Use your existing Freshdesk seat. Works on all plans with API access.
Live with Freshdesk in one demo call.
Twenty minutes. Bring your API key and one example workflow. Leave with a working pilot.